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Your rental agreement folder contains important information for managing your residential tenancy lease. The Property Management department is here to assist you during your tenancy. The following information is designed to assist you in case you need more information.
Office hours for Enquiries and Advice
Our office is open for enquiries and advice during the following times:
- Monday to Friday: 8am to 6pm.
- Saturday: 9am to 5pm.
- Closed Sundays, Public Holidays, and between Christmas day and New Year's day.
Telephone: (02) 9868 8888, Facsimile: (02) 9868 8899
Rental Payments
Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance according to your lease schedule. Please note rental payments can only be accepted by:
- Internet banking with B-Pay
- Bank Cheque
- Postal Money Order
Cash cannot be accepted. If at any time you are unable to make a rental payment on or before the due date please make immediate contact with the Tenancies Department.
Rental Bond
Your rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear and is not used for rental payment. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.
Periodic Inspections
During the course of your tenancy, the premises will be inspected periodically by North Nor'West Property after 7 days notice has been given to you. The following periodic inspections are carried out:
- Initial condition report inspection.
- First three month inspection.
- Regular annual inspection on the anniversary of your lease renewal date.
These inspections are to check on how the property is being maintained and to see what routine maintenance may be required.
Keys
A duplicate key to all properties is retained by North Nor'West Property for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours, but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
Locks may only be changed, after first obtaining permission from North Nor'West Property or the Landlord, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.
Insurance
We strongly urge you to insure your personal possessions against any loss, damage or theft. The landlord has no obligation to insure your personal belongings.
Electricity, Gas and Telephone
It is each tenants' responsibility to have the appropriate account placed in their name(s) and then to arrange to have a meter reading prior to moving in or vacating the premises.
Set out below are the contact numbers for these utilities:
- Electricity and Gas services
- Telephone and broadband Internet
- Water enquiries
If you would like assistance connecting your utilities we can arrange connection through UtilityOne.
Repairs and Maintenance
You must advise our office immediately of any service or repairs that may be required to any fixtures, fittings or any other part of the property. All repair requests should be completed online using our Repair Request Form.
For urgent repairs please contact our Properties immediately on (02) 9868 8888 during office hours. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and/or quotes before any work can commence, so unfortunately a delay is sometimes unavoidable.
If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.
Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility, unless otherwise formally advised. Gardens and yards must be kept clean and presentable at all times. Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.
After Hours Emergency Repairs
If you require urgent attention outside of normal business hours only, please contact one of the following services:
- Plumbing
- Plumbshore Plumbing
- 02 9876 1255, or
- 0418 419 705
- Electrical
- Locksmith
In all other cases please contact the Properties department as above on (02) 9868 8888.
Termination of the Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.
The Residential Tenancy Agreement can be terminated by you in the following ways:
- If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.
- Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least three weeks prior to the vacating date.
If however, unforseen circumstance arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your our office immediately, in writing, and we will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, an Agreement preparation fee and all advertising costs.
Please ensure that any other occupants of the property also read this information.
More Information
For any other enquiries please contact the Tenancies department on (02) 9868 8888 during normal office hours.
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